Shipping policy

Shipping Overview

BioHackNZ is based in New Zealand and currently ships throughout Aotearoa. We are committed to getting your order to you as quickly and reliably as possible.

1. Shipping Zones and Estimated Delivery Times

New Zealand Domestic:

  • Standard Shipping (NZ Post / CourierPost): 2–5 business days
  • Express / Courier: 1–2 business days
  • Rural delivery: May require an additional 1–3 business days

International Shipping:

  • International shipping availability varies by destination and is indicated at checkout
  • Estimated delivery: 7–21 business days depending on destination
  • International customers are responsible for any customs duties, import taxes, or fees imposed by their country

All delivery times are estimates and are not guaranteed. Delays may occur due to high demand periods, weather, courier capacity, or customs processing.

2. Shipping Costs

  • Standard NZ Shipping: Calculated at checkout based on weight and destination
  • Free Shipping: Available on NZ orders over $99
  • Express NZ Shipping: Available at checkout for an additional fee
  • International Shipping: Calculated at checkout based on weight and destination

Shipping costs are clearly displayed before you complete your purchase. No hidden fees.

3. Order Processing

  • Orders are processed within 1–2 business days (Monday to Friday, excluding NZ public holidays)
  • Orders placed after 2:00 PM NZST may be processed the following business day
  • You will receive an order confirmation email immediately after purchase
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched

4. Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number. You can track your order:

If your tracking information has not updated within 3 business days of dispatch, please contact us.

5. Delivery Details

  • Please ensure your shipping address is complete and accurate at checkout
  • We are not responsible for delays or failed deliveries due to incorrect addresses provided by the customer
  • If you need to change your delivery address after ordering, contact us immediately at hello@biohacknz.com — we will do our best to accommodate changes before dispatch
  • Signature may be required for high-value orders
  • If you are not home, the courier will follow their standard redelivery or collection point process

6. P.O. Box Delivery

Standard shipping via NZ Post can be delivered to P.O. Boxes. Express courier delivery requires a physical street address.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged:

  1. Contact us at hello@biohacknz.com with your order number
  2. For damaged items, please include photos of the packaging and product
  3. We will investigate with the courier and, where appropriate, send a replacement or issue a full refund at no cost to you

If your tracking shows "delivered" but you have not received your package, please check with neighbours and your local courier depot before contacting us. We will work with you and the courier to resolve the issue.

8. High Demand Periods

During peak periods (e.g., Black Friday, Christmas, New Year), processing and delivery times may be extended. We will communicate any expected delays on our website and via email.

9. Supplements and Shipping Conditions

We take care to ensure your supplements arrive in optimal condition:

  • Products are packaged securely to prevent damage during transit
  • Temperature-sensitive products are shipped with appropriate protection where necessary
  • If you receive a product that has been compromised during shipping (e.g., melted, broken seal), please contact us immediately for a replacement

10. Contact Us

For any shipping questions or issues:

  • Email: hello@biohacknz.com
  • Subject line: "Shipping Inquiry — [Your Order Number]"
  • Response time: Within 2 business days

Last updated: 14 April 2026