Terms of service

Introduction

Welcome to BioHackNZ (biohacknz.com). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

BioHackNZ is operated by BioHackNZ Limited (NZBN: 9429053594204, Company No: 9421430), a New Zealand limited company with its registered office at Suite 16046, Level 1, 6 Johnsonville Road, Wellington 6037, New Zealand. These Terms are governed by New Zealand law.

1. About BioHackNZ

BioHackNZ is an evidence-based health and wellness platform that curates and recommends dietary supplements, nutritional products, and longevity-related resources. We provide:

  • Educational content — research summaries, ingredient guides, and health articles
  • Product curation — carefully selected supplement recommendations
  • Direct sales — products sold and shipped by BioHackNZ
  • Affiliate links — links to third-party retailers where you can purchase recommended products

2. Health Disclaimer

IMPORTANT — PLEASE READ CAREFULLY:

  • BioHackNZ provides educational and informational content only
  • Nothing on this website constitutes medical advice, diagnosis, or treatment
  • Our content is not a substitute for professional medical advice from a qualified healthcare provider
  • Always consult your doctor, pharmacist, or other qualified health professional before starting any new supplement, changing your diet, or making health-related decisions
  • If you have a medical condition, are pregnant or breastfeeding, or are taking medication, seek professional advice before using any supplement
  • Individual results may vary. Supplements are not guaranteed to produce any specific results
  • In an emergency, call 111 (New Zealand) or your local emergency number immediately

3. Eligibility

  • You must be at least 16 years of age to use this website
  • You must be at least 18 years of age to make purchases
  • By placing an order, you confirm that the information you provide is accurate and complete

4. Products and Pricing

  • All prices are displayed in New Zealand Dollars (NZD) unless otherwise stated
  • Prices include GST (15%) where applicable
  • We reserve the right to change prices at any time without prior notice
  • We make every effort to ensure product descriptions and images are accurate, but minor variations may occur
  • In the event of a pricing error, we reserve the right to cancel affected orders and issue a full refund

5. Orders and Payment

  • Placing an order constitutes an offer to purchase. We may accept or decline any order at our discretion
  • Order confirmation emails do not constitute acceptance — acceptance occurs when we ship the product
  • Payment is processed securely through Shopify Payments. We do not store your full payment card details
  • We accept major credit cards, debit cards, and other payment methods available at checkout

6. Shipping and Delivery

  • We currently ship within New Zealand. International shipping availability is indicated at checkout
  • Estimated delivery times are provided at checkout and in order confirmation emails
  • Delivery times are estimates only and are not guaranteed
  • Risk of loss passes to you upon delivery to the shipping address provided
  • Please see our Shipping Policy for full details on shipping options, costs, and timeframes

7. Returns and Refunds

Our return and refund process is outlined in our Return & Refund Policy. Your rights under the New Zealand Consumer Guarantees Act 1993 apply to all purchases and are not limited by these Terms.

8. Affiliate Links and Third-Party Products

Our website contains affiliate links to third-party retailers. When you click an affiliate link and make a purchase:

  • You are purchasing from the third-party retailer, not from BioHackNZ
  • The third party's terms of service, privacy policy, and refund policy apply
  • BioHackNZ may receive a commission from the retailer at no additional cost to you
  • Affiliate relationships do not influence our editorial recommendations — we recommend products based on evidence and quality

We clearly disclose affiliate relationships in accordance with NZ Advertising Standards Authority guidelines.

9. Intellectual Property

  • All content on this website — including text, images, graphics, logos, research summaries, and design — is owned by or licensed to BioHackNZ
  • You may not copy, reproduce, distribute, or create derivative works from our content without written permission
  • You may share links to our content and quote brief excerpts with proper attribution
  • The BioHackNZ name, logo, and brand elements are trademarks of BioHackNZ

10. User Conduct

When using our website, you agree not to:

  • Provide false or misleading information
  • Use the website for any illegal purpose
  • Attempt to interfere with the website's functionality or security
  • Scrape, copy, or harvest content without permission
  • Impersonate any person or entity
  • Submit spam, malware, or harmful content

11. Email Communications

  • By subscribing to our newsletter, you consent to receive marketing emails from BioHackNZ
  • You can unsubscribe at any time using the link in every email
  • We may send transactional emails (order confirmations, shipping updates) without separate consent as they are necessary to fulfil your order
  • We comply with the Unsolicited Electronic Messages Act 2007 (NZ anti-spam law)

12. Limitation of Liability

To the maximum extent permitted by New Zealand law:

  • BioHackNZ is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products
  • Our total liability for any claim is limited to the amount you paid for the specific product or service in question
  • We are not liable for any adverse health effects resulting from supplement use — always consult a healthcare professional
  • We are not responsible for the content, products, or practices of third-party websites linked from our site

Note: Nothing in these Terms excludes or limits your rights under the Consumer Guarantees Act 1993 or other mandatory NZ consumer protection laws.

13. Indemnification

You agree to indemnify and hold harmless BioHackNZ, its owners, employees, and agents from any claims, losses, or damages (including legal fees) arising from your breach of these Terms or misuse of our website or products.

14. Website Availability

  • We aim to keep our website available at all times but do not guarantee uninterrupted access
  • We may temporarily take the website offline for maintenance, updates, or improvements
  • We are not liable for any loss or inconvenience caused by website downtime

15. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the new Terms. For significant changes, we will provide notice via email or a prominent website banner.

16. Governing Law and Disputes

  • These Terms are governed by the laws of New Zealand
  • Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts
  • We encourage you to contact us at hello@biohacknz.com to resolve any issues before taking legal action
  • You may also access the Disputes Tribunal for claims up to $30,000

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Us

  • Email: hello@biohacknz.com
  • Subject line: "Terms of Service Inquiry"
  • Response time: Within 5 business days

Last updated: 14 April 2026